Manager, India Operations

Location: New Delhi, India

About IDinsight

We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to use data and evidence to help leaders combat poverty worldwide.

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact we:

• Support clients’ use of data and evidence for routine and major decision-making.
• Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
• Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

Our diverse, growing team of roughly 280 outstanding colleagues operate in nearly two dozen countries around the world.  Learn more about our mission and values at www.IDinsight.org.  

About the role

The India Operations team is the jet fuel creating and maintaining a uniquely dynamic and high-achieving multi-cultural team at the cutting edge of how evidence is used to improve global development programs. This team is responsible for attracting top talent, playing a critical role in managing end-to-end hiring, creating the best place to thrive at work, managing office operations, and building and improving the systems to allow IDinsight teams to maximize social impact.

You will have the opportunity to contribute to the running and growth of an ambitious organization in the social sector. We hope to invest in outstanding professionals who will become the backbone of our flagship India team. We welcome you to submit an application and help us shepherd IDinsight through this unique and exciting period of organizational growth.

You will oversee all aspects of the India Operations and supervise Operations Specialist(s) and Administrative Assistants. In this role, you will work closely with the Director of India Operations, and collaborate with the India Executive Team and the Global Operations Team. As Manager you will: 

Strategic Contributions

• Lead improvement initiatives to identify inefficiencies, streamline processes; and develop and implement cost-effective innovative solutions.
• Be a steward of employee experience, and develop, deploy, and champion best-in-class processes, frameworks, and programs that make IDinsight India a great place to work.
• Collaborate with the Director of India Operations to develop and implement annual strategic plans, including OKRs and budgets. 
• Collaborate with Global, Functional and Regional Operations across various initiatives.

Oversight and Management

• Oversee and manage multiple work streams including recruiting, onboarding, staffing, policies & benefits, team engagement, administration and office operations. 
• Provide guidance to teammates on matters including onboarding, project staffing, policies, benefits, performance management, office-administration, offboarding and safety & security.
• Review and maintain team engagement. This includes organizing regular team building activities, conducting employee surveys and identifying ways to continuously build and improve our culture. 
• Ensure regional employee handbooks and regional contracts are up to date and compliant in the jurisdictions in which we operate.
• Refine safety & security processes and resources for teammates; ensure that the organization is compliant and adhering to guidelines for Prevention of Sexual Harassment (PoSH), Diversity, Equity & Inclusivity (DEI) and Code of Conduct.
• Set annual budget related to operational and administrative activities, monitor spending, and office expenses.
• Support immigration and logistic needs of the employees, as needed.
• Mentor and manage the performance of your direct reports.
  

Qualifications

We’re looking for an entrepreneurial, compassionate and energetic teammate with 5-8 years of relevant experience. Desired qualifications include:

• 5-8 years of relevant work experience in operations, human resources, logistics and/ or organization building - previous experience in international development, the policy sector, or a consulting firm is an advantage;
• Detail and execution-oriented, able to take a complex task from a high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
• Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams;
• Strong communicator in multiple aspects (written communications, public speaking, teamwork and upward management);
• People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates’ victories, concerns, and needs;
• Strong ability to maintain integrity and confidentiality in complex situations, demonstrated ability to handle sensitive information, data, and issues with mature and discreet professionalism;
• Enthusiasm and track record working effectively with cross-cultural and diverse teams;
• Strong desire for professional growth and development, with a track record of openness to give and receive feedback;
• Knowledge of and/or experience with human resources, talent acquisition, and organizational  productivity software, including an HRIS and ATS platform; experience with BambooHR, iCIMS, Unit4, Asana and Slack or similar productivity tools.
• Knowledge of and/or experience with employment, immigration, and related compliance requirements for Indian for-profit entities.
  
  

Professional development

Skill and career development are core to IDinsight's values and long-term impact strategy, and have been noted highlights of teammates’ experiences. IDinsighters receive significant mentorship from IDinsight leadership, support from talented peers, and are given considerable autonomy when ready. They maintain professional development plans and are given "stretch" opportunities designed to strengthen a variety of skills. Real-time feedback is embedded in our culture and formal structure enables maximum professional growth. Additionally, teammates have access to an annual professional development stipend that they are encouraged to utilize to explore their career interests and develop their skills.

Nuts & bolts

Location

You will be reporting to the main office of IDinsight based in New Delhi, India, Working out of the office is a necessity to address day-day activities and to connect with employees. However, we offer a hybrid work policy where you can work from home on some days as well. What is important is that we are getting all aspects of the work done. A fully remote or work from home option is not feasible for this role. 

You may also be requested, at IDinsight’s discretion, to work from or travel to different IDinsight offices in India or locations abroad. You may also be requested to relocate to or work in any other location where the Company has operations or conducts its business. However, this role does not require regular travel.

Start date

The start date of this position is July 2024, with preference for candidates that can start immediately.

Work authorization

For this role, we are only considering candidates who do not require IDinsight to sponsor work authorization in India. 

Compensation

Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for, and competitive within the global development sector. We are especially proud of the people-focused benefits we offer including comprehensive international health insurance, including mental health coverage; paid vacation, sick, and parental leave; relocation benefits; a travel stipend; technology and work from home stipends; a professional development budget; and more.

Please note, that while we aim to be competitive within the global development sector, we are non-profit, and as such are usually unable to meet compensation brackets similar to leading private sector organizations.

How to apply

Please click the "Apply for this job online" button at the top right. Applications will be reviewed on a rolling basis. The application asks various questions in order for us to get to know you and requires a CV and cover letter. 

Please ensure that your CV includes relevant professional and personal experience as well as details on academic qualifications. CVs can range from one to two pages. Please note, headshot photographs, parental details, birth dates, marital status and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically, and what has prepared you to succeed in the role you’re applying for. A customized cover letter is an important part of IDinsight’s recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing.

More information, including details on IDinsight’s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to india.careers@idinsight.org

IDinsight’s commitment to reducing power asymmetries

IDinsight is committed to reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs who are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work. 

We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships, and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team:

1. IDinsight will have greater representation from the populations with whom we work and clients we serve.
2. IDinsight will have greater representation from the countries in which we work.
3. Across all countries in which we recruit, we will seek greater representation from historically excluded communities.
4. IDinsight will foster an inclusive work culture that empowers a diverse team to do their best work.

IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people’s age, disability, gender, gender identity, national origin, race, religion or belief, or sexual orientation, or any other status protected by applicable law.