Payments Supervisor, Finance Operations


Location: Delhi, Lusaka, Nairobi, Dakar, Rabat


About IDinsight 

We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to use data and evidence to help leaders combat poverty worldwide.

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans various sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in various rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact, we:

  • Support clients’ use of data and evidence for routine and major decision-making.
  • Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
  • Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people’s age, disability, gender, gender identity, national origin, race, religion or belief, or sexual orientation, or any other status protected by applicable law.

Our diverse, growing team of roughly 300 outstanding colleagues operates in nearly two dozen countries worldwide.  Learn more about our mission and values at www.IDinsight.org.  

About the Payments Supervisor, Finance Operations

The Payments Supervisor, Finance Operations oversees the entire payment function across legal entities of Idinsight will report directly to the Finance Controller.  The supervisor shall ensure that the payment Service Level Agreements (SLA’s) with the internal clients are met. They will also be responsible for setting up automated weekly and monthly MIS from the ERP to Finance leadership to ensure timely reporting on SLA’s.

This role is ideal for a payments finance professional with exposure to multi-country, multi-currency set-up and is well versed with leading payment cycle through ERP. This would also be an excellent role for an experienced financial professional looking to transition to the Social Sector and/or candidates from a consulting or accounting firm background who are transitioning to working within a company’s finance organization.

The candidate should have experience in global payments and Internal controls, as well as exposure to project management, with demonstrated success working across multiple functions in an organization.  Prior work in international multi-entity environments is preferred.  Those applying should expect a significant amount of work produced directly on their own and will also coordinate work across the organization.


Payment Management (70 – 75%)

Oversee the ERP payment processing

  • Running the end-to end payment process in Unit4 ERP
    • Generating the remittance proposal for vendors and employees, updating the payment process log, and updating the payment forms with workflow completion dates and remittance proposal ids
    • Running the mass posting of expenses for all the entities
    • Review of manual payment batches to ensure appropriate documentation and calculation
    • Analyze expense reports and other invoices for accuracy and eligibility for payment.
    • Reconcile accounts payable total and general ledger with other applicable records 
  • Facilitate correct and timely preparation of payment reports
  • Ensure proper recordkeeping of payments for use in tax preparation and periodic audits.
  • Ensure employer and vendor database is maintained properly and upto date including bank details
  • Ensure proper maintenance, filing, and storage of records in case of audits.
  • Providing support to internal teams in furnishing bank information details, facilitating proof of payment and preparing employee reconciliations as required
  • Perform other related tasks as assigned by the Finance Controller

Internal stakeholder management (10-15%)

  • Drive and improve internal stakeholder management w.r.t. payment confirmations and management of end-user queries
  • Prepare and deliver training on payment processes for new joiners
  • Communicate effectively with teams across the organization to ensure new processes are rolled out effectively initially and continue to function effectively
  • Work with Systems Manager and Financial Controller to improve upon payment processes implemented

Treasury Management (10-15%)

  • Oversee and administer the banking relationships of the organization in multiple countries, and ensure that transactions are handled in the most cost-effective manner possible
  • Collaborate with US accounting lead to ensure appropriate management of cash balances across the organization’s legal entities in various countries
  • Be the point person responsible for filling up forms and providing all banking information to project teams
  • Maintain and share W-9 form the US entity


  • 5+ years of work experience in finance, with experience of managing AP team in a multi entity multi geography structure
  • Demonstrated success at building effective processes
  • Demonstrated ability to prepare effective presentations and other communications
  • Experience in a project-based client service environment highly desirable
  • Bachelor’s degree in Accounting, Finance, or other relevant areas required. Master’s degree in a related area is helpful but not required.
  • Experience in ERP environment highly desirable
  • Professional accounting qualification - CPA/ACA/ACCA part II or equivalent strongly preferred.
  • Skills and attributes:
    • Highly organized and able to work independently
    • Thrives in fast paced environments and is excited by opportunities to explore and implement new ideas as our organization grows and changes
    • Proactive attitude with a bias to action
    • Excellent communication skills, including demonstrated ability to communicate financial information clearly
    • Strong project management and change management skills
    • Ability to work effectively across cross-functional teams located across many countries

Professional development

Skill and career development are core to IDinsight's values and long-term impact strategy and have been noted highlights of teammates’ experiences. IDinsighters receive significant mentorship from IDinsight leadership, support from talented peers, and considerable autonomy when ready. They maintain professional development plans and are provided "stretch" opportunities designed to strengthen various skills. Real-time feedback is embedded in our culture, and a formal structure enables maximum professional growth. Additionally, teammates have access to an annual professional development stipend that they are encouraged to explore their career interests and develop their skills.


Nuts & bolts


The position is located in Delhi, Lusaka, Nairobi, Dakar, Rabat.


Start date

The start date of this position is flexible, although there is the potential to start almost immediately. We expect a minimum one-year commitment, with regular professional development conversations and potential for a long-term career at IDinsight.



Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for and competitive within the global development sector. We are especially proud of the people-focused benefits we offer, including comprehensive international health insurance, including mental health coverage; paid vacation, sick, and parental leave; relocation benefits; a travel stipend; technology and work from home stipends; a professional development budget; and more.

Please note, as a non-profit, we are unable to provide compensation similar to leading private sector organizations.

How to apply

Please click the "Apply for this job online" button at the top right. Applications will be reviewed on a rolling basis. The application asks various questions for us to get to know you and requires a CV and cover letter

Please ensure that your CV includes relevant professional and personal experience and details on academic qualifications. CVs can range from one to two pages. Please note that headshot photographs, parental information, birth dates, marital status, and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically and what has prepared you to succeed in the role you’re applying for. A customized cover letter is an important part of IDinsight’s recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing.

More information, including details on IDinsight’s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any queries should be directed to careers@IDinsight.org

IDinsight’s commitment to reducing power asymmetries

IDinsight is committed to reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs who are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work. 

We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team:

  1. IDinsight will have greater representation from the populations with whom we work and clients we serve.
  2. IDinsight will have greater representation from the countries in which we work.
  3. Across all countries in which we recruit, we will seek greater representation from historically excluded communities.
  4. IDinsight will foster an inclusive work culture that empowers a diverse team to do their best work.

IDinsight is an equal opportunity employer and strives to create a diverse and supportive workplace. 


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