Impact & Process Improvement (Senior) Associate - Impact Improvement Team 

Location options for this role are Delhi, Manila, Lusaka, Nairobi, or Dakar. Preference will be given to those with pre-existing work authorization in these countries; however, IDInsight will seek work permits where possible for exceptional candidates.

IDinsight is expanding our Impact Improvement Team. The Impact Improvement Team’s goal is to increase our social impact and improve the experience of our client-facing teammates, in alignment with the first pillar of our 5-year strategy. The (senior) associate will support the Internal Learning subteam.

The (s)associate will help IDinsight become a more effective learning organisation. The (s)associate will help IDinsight achieve our strategy and mission in a high-leverage way, by unlocking gains for IDinsighters across the organisation to create more impact with less effort on each project. The (s)associate will help us (1) increase the rate and quality of internal learning across the organisation, (2) improve project operational efficiencies, and (3) improve knowledge management. The (s)associate’s primary clients will be IDinsighters working on project teams across the organisation. 


About IDinsight

We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to use data and evidence to help leaders combat poverty worldwide.

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact we:

  • Support clients’ use of data and evidence for routine and major decision-making.
  • Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
  • Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

Our diverse, growing team of roughly 250 outstanding colleagues operate in nearly two dozen countries around the world.  Learn more about our mission and values at www.IDinsight.org.  

About the Impact Improvement (S)Associate Role

We are seeking candidates with a passion for process improvement, creating impact through enabling others, and working in a problem-driven, client-focused, and iterative way. Successful candidates should be able to identify high-value opportunities for supporting client-facing teammates, drive organisational change, create intuitive and effective tools and processes, and inclusively engage with a variety of internal partners and clients. Candidates should especially identify with our values of service, impact, and humility. 


  • Build processes and change behaviours in ways that lead to increased learning - Improve opportunity identification tools and processes. Run workshops to diagnose opportunities and brainstorm solutions. Reduce information asymmetries across the organisation. Collaborate with leadership and the broader organisation to improve cross-functional collaboration to ensure that all knowledge is consistent, accurate, current, and relevant. Pilot and iterate within and across project learning practices. 
    • Build resources and tools - Lead tool and resource creation including tool design, execution of contributing analytical processes, engagement of internal and external experts, and construction of high-quality outputs including guides, checklists, briefs and many possible other materials. For example, revamp the resources teams use to effectively execute our services like M&E, impact evaluation, and process evaluation so that a new team can execute with quality and maximize impact.
  • Data management, analysis, and visualisation - Deploy analytical skills where needed. For example, you may need to clean, manage, analyse, and build a dashboard on past project and finance data to uncover trends such as where we under-budget (s)associate time. You may need to work with the research and evaluation team to optimize our process to execute impact evaluations or with the data science team to ensure our code libraries are relevant and updated.  
  • Manage and build knowledge infrastructure -  Improve, update and implement a user-friendly google site-based Intranet platform(Hub). Produce regular reports for leadership on platform usage statistics and strategically address gaps in implementation as appropriate. Organise resource infrastructure, including the Global Data Hub (Airtable), Unit4 and our Knowledge Management drive, to raise the foundation on which project teams execute. 
  • Project management - Lead project planning, developing deliverables, and coordinating with contributors and users.  Support full team to ensure project work is aligned with strategy. 
  • Internal client liaising - Work closely with our client-facing teammates to ensure this work is maximally useful for them. This would include designing and executing org-wide processes to solicit and rank ideas, coordinating with user feedback and advisory board, soliciting inputs from technical experts, and working directly with project teams or regional office leadership. 
  • Strategy development and execution - Join a new, growing, and constantly changing team.  Implement IDi knowledge management strategy, and help continuously refine the objectives and approach of the Impact Improvement Team to ensure we are achieving maximum impact.


  • Passion for improving lives through evidence-informed policy
  • Strong values aligned with IDinsight’s stated values
  • 1-4 years relevant work experience, including project experience in a low or middle-income country
  • Strong interest in knowledge development such as contributing to experiential learning and passion for capacity building
  • Experience executing client-facing social sector advisory projects
  • Exceptional analytical/quantitative skills – can effectively synthesize large amounts of information coming from different contexts, and can quickly build skills with statistical software
  • Outstanding interpersonal skills to effectively and inclusively engage with a variety of internal and external clients
  • Strong oral and written communication skills in English. Fluency in languages spoken in countries where IDinsight works is a plus, particularly Hindi or French
  • Adaptive to evolving project needs and unpredictable challenges related to building and improving systems that serve internal clients
  • Able to quickly learn new systems software (such as Airtable, Google sites, etc.)
  • Motivated by evidence-informed systems improvement and organisational change management
  • Experience managing projects end to end
  • Experience in user interface design and visual design elements
  • Open-minded self-starter who will thrive while tackling new, unusual and unpredictable challenges
  • Intellectual curiosity and a sense of humour

Professional development

Skill and career development are core to IDinsight's values and long-term impact strategy and have been noted as highlights of teammates’ experiences. IDinsighters receive significant mentorship from IDinsight leadership, and support from talented peers, and are given considerable autonomy when ready. They maintain professional development plans and are given "stretch" opportunities designed to strengthen a variety of skills. Real-time feedback is embedded in our culture and a formal structure enables maximum professional growth. Additionally, teammates have access to an annual professional development stipend that they are encouraged to utilize to explore their career interests and develop their skills.

Nuts & bolts


This is a full-time employee position. The role may work out of any IDinsight office (Dakar, Delhi, Nairobi, Manila, Zambia).

Start date

The start date of this position is as soon as possible. We expect a one-year minimum commitment, with regular professional development conversations and potential for a long-term career at IDinsight. 

Work authorization

IDinsight is able to sponsor employment visas for all nationalities in these locations; however, we will prioritize candidates who do not require IDinsight to sponsor work authorization in the aforementioned countries. All candidates who are not currently located in our country offices listed above will be expected to relocate to their office locations at the onset of their employment. 


Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for and are competitive within the global development sector. We are especially proud of the people-focused benefits we offer including comprehensive international health insurance, including mental health coverage; paid vacation, sick, and parental leave; relocation benefits; a travel stipend; technology and work-from-home stipends; a professional development budget; and more.

Please note, as a non-profit, we are unable to provide compensation similar to leading private sector organizations. 

How to apply

Please click the "Apply for this job online" button at the top right. Applications will be reviewed on a rolling basis. The application asks various questions in order for us to get to know you, and requires a CV and cover letter

Please ensure that your CV includes relevant professional and personal experience as well as details on academic qualifications. CVs can range from one to two pages. Please note, headshot photographs, parental details, birth dates, marital status and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically, and what has prepared you to succeed in the role you’re applying for. A customized cover letter is an important part of IDinsight’s recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing.

More information, including details on IDinsight’s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to careers@IDinsight.org

IDinsight’s commitment to reducing power asymmetries

IDinsight is committed to reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs who are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work. 

We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships, and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team:

  1. IDinsight will have greater representation from the populations with whom we work and the clients we serve.
  2. IDinsight will have greater representation from the countries in which we work.
  3. Across all countries in which we recruit, we will seek greater representation from historically excluded communities.
  4. IDinsight will foster an inclusive work culture that empowers a diverse team to do their best work.

IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people’s age, disability, gender, gender identity, national origin, race, religion or belief, or sexual orientation, or any other status protected by applicable law.


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