UNIT4 SYSTEM ADMINISTRATOR

Location: This position can be based in IDinsight’s offices in New Delhi, India; Nairobi, Kenya; Lusaka, Zambia; Dakar, Senegal; Rabat, Morocco, or remote-based.  

About IDinsight

We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to use data and evidence to help leaders combat poverty worldwide.

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact, we:

• Support clients’ use of data and evidence for routine and major decision-making.
• Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
• Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

Our diverse, growing team of roughly 250 outstanding colleagues operates in nearly two dozen countries around the world.  Learn more about our mission and values at www.IDinsight.org.  

About the System Administrator role

The Unit4 System Administrator will independently own and maintain the Unit4 Business World (Unit4 BW) ERP system to ensure smooth functioning of organizational processes like Project Management (from initiation to closure), Accounting, Accounts Receivable, Accounts Payable, Budgeting, Invoicing and Operations.

The Unit4 System Administrator  will be responsible for the day-to-day maintenance of Unit4 ERP, working with various departments like Finance, Operations, Client- facing teams, and others to deliver business requirements and support enhancements to specifications. They shall be responsible for developing Standard Operating Procedures for service delivery to internal stakeholders and ensuring timely user support and development projects.

Responsibilities:

The Unit4 System Administrator will be responsible for the following: 

• System Implementation in close coordination with the finance team, Unit4 support team, and Unit4 consultants currently working on the internal ERP transition. Lead the requirements gathering, process mapping, solution & design, development of system enhancements, documentation & training materials, and system troubleshooting during the User Acceptance Testing (UAT) phase of implementation and provide the necessary support to achieve Go-live timelines. 
• System Maintenance, including user and roles administration, set up and maintenance of core system functions and automation (like workflows, attribute master files or any other fixed Registers/configuration, etc.), the integrity of system configuration & overall system health to meet business requirements.
• Service Delivery to Internal Stakeholders - Identifying System issues, troubleshooting, supporting and training business functions and end users, coordinating with the Unit4 cloud support team,  developing of service delivery plan and process, and ensuring service timelines and turnaround time requirements are met to cause minimum disruption to the on-going business.
• Reporting and Dashboards - Development of information browsers, inquiries, and dashboards, development of formal outputs & Reports (using SQL/RERX/Excelerator) as per requirements of regional and functional teams. Assist business users in developing and maintaining reports as required and improve the efficiency of data extraction from U4BW.
• Technical system administration, including running updates, patches & backups as available from Unit4. The candidate will also be responsible for maintenance & support of integrations of Unit4 to other third-party software and systems and work closely with the Senior Operations Administrator and Finance Systems Lead.
• Stakeholder management - The candidate will interact with the users and business to understand the problems and ensure the deliverables are aligned with the business needs. The candidate shall be responsible for on-time delivery of development projects, implementation, and business process automation to requirements.
• Identify opportunities and deliver continuous system improvement, and support business processes. Track new upgrades and releases by Unit4 and identify opportunities to improve processes, develop a development plan for rolling out new functionalities and identify solutions for implementing additional requirements

Qualifications

• Bachelors in Computer science/IT/Electronics Engineering or equivalent University degree
• Prior experience of 3 - 4 years as an ERP system administrator (multiple modules – Accounting, Financials, Project Management, Personnel, Time and Expenses)
• Proven experience of providing 2nd & 3rd line ERP user support
• Proficient in SQL and relational database application, writing and scripting
• Solutions-oriented, with an ability to translate strategic ideas to action plans working across multiple work-streams in parallel
• High level of independence and sharp attention to detail
• Excellent soft skills and communication skills across all mediums (written communications, public speaking, teamwork, and upward management). 

Preferred Qualifications

• Excellent knowledge of U4ERP - multiple modules will be beneficial, not essential
• Ideally, someone who’s been involved in data migration, project upgrades, or any significant change programs
• Understanding of accountancy and also financial practices and procedures 
• Experience with service-based organizations 

Professional development

Skill and career development are core to IDinsight's values and long-term impact strategy and have been noted highlights of teammates’ experiences. IDinsighters receive significant mentorship from IDinsight leadership and support from talented peers and are given considerable autonomy when ready. They maintain professional development plans and are given "stretch" opportunities designed to strengthen a variety of skills. Real-time feedback is embedded in our culture, and a formal structure enables maximum professional growth. Additionally, teammates have access to an annual professional development stipend that they are encouraged to utilize to explore their career interests and develop their skills.

Nuts & bolts

Location

This position can be based in IDinsight’s offices in New Delhi, India; Nairobi, Kenya; Lusaka, Zambia; Dakar, Senegal; Rabat, Morocco, or remote-based.  Preference will be given to those with pre-existing work authorization in these countries; however, IDInsight will seek work permits where possible for exceptional candidates. 

Start date

The start date of this position is immediate, with a preference for candidates that can start as soon as possible. We expect a 2-year minimum commitment, with regular professional development conversations and potential for a long-term career at IDinsight.

How to apply

Please click the "Apply for this job online" button at the top right. Applications are rolling and considered as they are submitted. The application asks various questions for us to get to know you and requires a CV and cover letter. 

Please ensure that your CV includes relevant professional and personal experience and details on academic qualifications. CVs can range from one to two pages. Please note that headshot photographs, parental details, birth dates, marital status, and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically and what has prepared you to succeed in the role you’re applying for. A customized cover letter is an important part of IDinsight’s recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing.

More information, including details on IDinsight’s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to careers@IDinsight.org. 

IDinsight’s commitment to reducing power asymmetries

IDinsight is committed to reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs who are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work. 

We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team:

1. IDinsight will have greater representation from the populations with whom we work and the clients we serve.
2. IDinsight will have greater representation from the countries in which we work.
3. Across all countries in which we recruit, we will seek greater representation from historically excluded communities.
4. IDinsight will foster an inclusive work culture that empowers a diverse team to do their best work.

IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people’s age, disability, gender, gender identity, national origin, race, religion or belief, sexual orientation, or any other status protected by applicable law.