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Senior Manager- India Operations

 

Location: New Delhi

Duration: Minimum of 2 years

 

About IDinsight

 

We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to use data and evidence to help leaders combat poverty worldwide.

 

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact we:

  • Support clients’ use of data and evidence for routine and major decision-making.
  • Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
  • Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people’s age, disability, gender, gender identity, national origin, race, religion or belief, or sexual orientation, or any other status protected by applicable law.

 

Our diverse, growing team of roughly 180 outstanding colleagues operate in nearly two dozen countries around the world.  Learn more about our mission and values at www.IDinsight.org.  

 

About the Role

 

Our India Operations team is the jet fuel creating and maintaining a uniquely dynamic and high-achieving multi-cultural team at the cutting edge of how evidence is used to improve global development programs. This team’s mandate is to attract top talent, play a critical role in managing IDinsight's growth and end to end hiring for all positions, create the best place to thrive at work, and build and improve the systems to allow IDinsight teams to achieve social impact.

 

The teammate will be responsible for oversight of the day-to-day people experience globally by ensuring people operations processes and systems run smoothly, IDinsighters receive efficient and effective support, and people operations areas for improvement are proactively addressed. We welcome you to submit an application and help us shepherd IDinsight through this unique and exciting period of organizational growth.

 

The Senior Manager - India Operations will work closely with Operations team and will execute the following:

  • Staffing: Collaborate with project leads to meet staffing needs. Flag and address sensitive staffing issues (conflict resolutions, performance, etc.). Update staffing projections and any changes to active projects. 
  • Recruiting and Organizational Growth: Oversee organizational recruitment initiatives to ensure IDinsight teams are achieving their hiring goals; execute on recruiting strategies to ensure IDinsight is finding and winning the best talent in the sector.
  • Team Health: Provide support to teammates, and ensure support mechanisms are in place and easily accessed by the team. This includes conducing check-in calls each TRP and maintaining the office culture. 
  • Organizational Policies, Legal, and Compliance: Oversee creation of new organizational policies and guidelines where necessary; ensure organizational employee handbooks are up to date and compliant in each of the jurisdictions in which we operate; contribute to refining safety & security processes and resources for teammates; organize trainings for relevant team members around compliance issues; coordinate closely with the General Counsel and Finance teams to ensure a coherent approach to risk-mitigation and compliance.
  • Organizational Development Systems: Critically examine and optimize systems that govern how we work, from internal organizational development to our operational processes and systems. These systems include staffing, recruiting, immigration, onboarding and offboarding, people operations, regional policy, safety and security, compliance and operations strategy. 

 

Qualifications

We’re looking for an entrepreneurial, “get stuff done” teammate with 5-10 years of relevant experience. Desired qualifications include:

  • 5-10 years of professional experience in a organizational people operations in an international organization with specific experience working with complex HR, legal, and immigration challenges;
  • Detail- and execution- oriented, able to take a task from high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
  • Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams;
  • Strong communicator in multiple for a (written communications, public speaking, teamwork and upward management);
  • Knowledge of and/or experience with human resources, talent acquisition, and organizational productivity software, including an HRIS and ATS platform; experience with BambooHR, iCIMS, and Slack preferred.
  • Knowledge of and/or experience with employment, immigration, and related compliance requirements for Indian for-profit entities. 
  • Strong desire for professional growth and development, with track record of openness to give and receive feedback;
  • People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates’ victories, concerns, and needs;
  • Strong ability to maintain integrity and confidentiality in complex situations;
  • Ability to handle sensitive information, data, and issues with mature and discreet professionalism;
  • Enthusiasm and track record working effectively with cross-cultural, and diverse teams.

 

Professional development

 

Skill and career development are core to IDinsight's values and long-term impact strategy and have been noted as highlights of teammates’ experiences. IDinsighters receive significant mentorship from IDinsight leadership, and support from talented peers, and are given considerable autonomy when ready. They maintain professional development plans and are given "stretch" opportunities designed to strengthen a variety of skills. Real-time feedback is embedded in our culture and a formal structure enables maximum professional growth. Additionally, teammates have access to an annual professional development stipend that they are encouraged to utilize to explore their career interests and develop their skills.

 

 

Nuts & bolts

 

Start Date

There is a preference for candidates that can start immediately. We expect a two-year minimum commitment, with regular professional development conversations and the potential for a long-term career at IDinsight.

Compensation & Benefits

Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for, and are competitive within the development sector. We are especially proud of the people-focused benefits we offer including comprehensive health insurance, including mental health coverage; paid vacation, sick, and parental leave; relocation benefits; a travel stipend; technology and work-from-home stipends; a professional development budget; and more. Candidates will be evaluated based on their qualifications, previous experiences, and performance in the hiring process in comparison to IDinsight role expectations and responsibilities.

 

How to apply

Please click the "Apply for this job online" button at the top right. Applications. You will be asked to submit a cover letter and resume. The application asks various questions in order for us to get to know you and requires a CV and cover letter

Please ensure that your CV includes relevant professional and personal experience as well as details on academic qualifications. CVs can range from one to two pages. Please note, that headshot photographs, parental details, birth dates, marital status, and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically, and what has prepared you to succeed in the role you’re applying for. A customized cover letter is an important part of IDinsight’s recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing. Please also include your preferred start date or range. Applications will be considered on a rolling basis until the position is filled. Only shortlisted candidates will be contacted. Please direct any questions to careers@IDinsight.org

We encourage Indian citizens and Overseas Citizens of India to apply, and will accept and equally consider applications from citizens of all nationalities (and will support successful candidates to secure work authorization in India). IDinsight recognizes the negative impact of inequity and exclusion, not only in the countries and communities where we work, but within organizations. We believe diversity, equity, and inclusion are critical to organizational success, and therefore are committed to building a diverse team and creating an equitable and inclusive professional experience for each of our team members. IDinsight is an equal-opportunity employer. We encourage qualified candidates to apply regardless of (but not limited to) race, ethnicity, religion/creed, caste, gender, sexual orientation, age, national origin, HIV status, disability, ancestry, genetic information, military or veteran status, or any other legally protected status.

More information, including details on IDinsight’s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to careers@IDinsight.org

IDinsight’s commitment to reducing power asymmetries

IDinsight is committed to reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs who are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work. 

 

We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships, and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team:

  1. IDinsight will have greater representation from the populations with whom we work and clients we serve.
  2. IDinsight will have greater representation from the countries in which we work.
  3. Across all countries in which we recruit, we will seek greater representation from historically excluded communities.
  4. IDinsight will foster an inclusive work culture that empowers a diverse team to do their best work.

IDinsight is an equal opportunity employer and strives to create a diverse and supportive workplace. 

 

Interested candidates are requested to apply directly on the official website here.

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