­

(Senior) Manager, Global People Operations

Location: Dakar, Senegal; Rabat, Morocco; Nairobi, Kenya; Lusaka, Zambia; or Delhi, India

We are open to hiring a Manager or Senior Manager for this role. Candidates will be evaluated based on their qualifications, previous experiences, and performance in the hiring process in comparison to IDinsight role expectations and responsibilities.

About IDinsight

We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to use data and evidence to help leaders combat poverty worldwide.

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact we:

  • Support clients’ use of data and evidence for routine and major decision-making.
  • Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
  • Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

Our diverse, growing team of roughly 250 outstanding colleagues operate in nearly two dozen countries around the world.  Learn more about our mission and values at www.IDinsight.org.  

About the (Senior) Manager, Global People Ops role

Our Global People Operations team is the fuel maintaining a uniquely dynamic and high-achieving multicultural, multi-regional team at the cutting edge of how evidence is used to improve global development programs. This team’s mandate is to attract top talent, create the best place to thrive at work, and develop the processes to allow IDinsight teams to focus on achieving social impact. 

Our team is currently looking for a (Senior) Manager, Global People Operations. This role would be a great fit for someone who thrives working remotely in a fast-paced, high-energy, get-it-done environment, and is excited to grow professionally alongside a high-performing team. An ideal candidate is someone who can contribute to the team’s strategy and high-level processes while also being able to quickly translate ideas into action and execute accordingly. 

Responsibilities

Reporting to the Director of Global Operations based outside of Washington, D.C. and managing two to three applicable people operations teammates around the globe, the (Senior) Manager, Global People Operations will be responsible for the following types of workstreams: 

Drive strategic alignment

  • Lead strategic planning processes for the Global Operations team; align priorities with the Global & Regional Operations teams and ensure execution
  • Lead Global Operations team Objective and Key Results development and measurement process; support the Director of Global Operations with developing and monitoring the Global Operations annual budget
  • Thought-partner with the Director of Global Operations to develop and implement the team’s strategy based on  priorities for the organization; conduct research on people operations best practices in the sector, and take ideas from vision to implementation.
  • Implement initiatives, in conjunction with applicable stakeholders or contributors, that focus on further improving IDinsight’s organizational culture and the IDinsighter experience

Foster a great employee experience

  • Responsible for oversight of the day-to-day people experience globally by ensuring people operations processes and systems run smoothly, IDinsighters receive efficient and effective support, and people operations areas for improvement are proactively addressed
  • Supervise the applicable people operations teammates and workstreams related to:
    • Recruiting and Organizational Growth: Oversee organizational recruitment initiatives to ensure IDinsight teams are achieving their hiring goals; execute on global recruiting strategies to ensure IDinsight is finding and winning the best talent in the sector
    • Talent Management: Oversee performance review, talent management, and promotion processes; improve processes according to organizational goals and feedback 
    • Onboarding and Training: Work closely with Regional Operations teammates to ensure IDinsighters have a great onboarding experience, onboarding and training materials are up-to-date, and IDinsighters receive appropriate training resources throughout their tenure
    • Compensation: Contribute to reviewing and improving processes pertaining to IDinsight’s compensation principles and practices across multiple labor markets; oversee IDinsight benefit strategy and administration; ensure teammates understand and can access their benefits; manage relationships with external brokers and insurance companies
    • Organizational Policies, Legal, and Compliance: Oversee creation of new organizational policies and guidelines where necessary; ensure organizational employee handbooks are up to date and compliant in each of the jurisdictions in which we operate; contribute to refining safety & security processes and resources for teammates; organize trainings for relevant team members around compliance issues; coordinate closely with the General Counsel and Finance teams to ensure a coherent approach to risk-mitigation and compliance

Qualifications

We’re looking for an entrepreneurial, “get stuff done” teammate with 5-10 years of relevant experience. Desired qualifications include:

  • 5-10 years of professional experience in a organizational people operations in an international organization with specific experience working with complex HR, legal, and immigration challenges;
  • Detail- and execution- oriented, able to take a task from high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
  • Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams;
  • Strong communicator in multiple fora (written communications, public speaking, teamwork and upward management);
  • Knowledge of and/or experience with human resources, talent acquisition, and organizational productivity software, including an HRIS and ATS platform; experience with BambooHR, iCIMS, and Slack preferred.
  • Knowledge of and/or experience with employment, immigration, and related compliance requirements for U.S. nonprofit entities operating internationally.
  • Strong desire for professional growth and development, with track record of openness to give and receive feedback;
  • People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates’ victories, concerns, and needs;
  • Strong ability to maintain integrity and confidentiality in complex situations;
  • Ability to handle sensitive information, data, and issues with mature and discreet professionalism;
  • Enthusiasm and track record working effectively with international, cross-cultural, and diverse teams.

Professional development

Skill and career development are core to IDinsight's values and long-term impact strategy, and have been noted highlights of teammates’ experiences. IDinsighters receive significant mentorship from IDinsight leadership, support from talented peers, and are given considerable autonomy when ready. They maintain professional development plans and are given "stretch" opportunities designed to strengthen a variety of skills. Real-time feedback is embedded in our culture and formal structure enables maximum professional growth. Additionally, teammates have access to an annual professional development stipend that they are encouraged to utilize to explore their career interests and develop their skills.

Nuts & bolts

Location

This is a full-time employee position; location is flexible for IDinsight office locations in Dakar, Senegal; Rabat, Morocco; Nairobi, Kenya; Lusaka, Zambia; or Delhi, India. Please note IDinsight is not able to sponsor work authorization for this role. Successful candidates will not require IDinsight to sponsor their work authorization in the office in which they'll be based.

Start date

The start date of this position is October/November 2022. We expect a two-year minimum commitment, with regular professional development conversations and potential for a long-term career at IDinsight.

Work authorization

IDinsight is not able to sponsor work authorization for this role. Successful candidates will not require IDinsight to sponsor their work authorization in the office in which they'll be based.

Compensation

Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for, and competitive within the global development sector. We are especially proud of the people-focused benefits we offer including comprehensive international health insurance, including mental health coverage; paid vacation, sick, and parental leave; relocation benefits; a travel stipend; technology and work from home stipends; a professional development budget; and more.

Please note, as a non-profit, we are unable to provide compensation similar to leading private sector organizations. 

How to apply

Please click the "Apply for this job online" button at the top right. Applications are due 2 October 2022 but applications are rolling and considered as they are submitted. The application asks various questions in order for us to get to know you, and requires a CV and cover letter

Please ensure that your CV includes relevant professional and personal experience as well as details on academic qualifications. CVs can range from one to two pages. Please note, headshot photographs, parental details, birth dates, marital status and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically, and what has prepared you to succeed in the role you’re applying for. A customized cover letter is an important part of IDinsight’s recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing.

More information, including details on IDinsight’s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to careers@IDinsight.org

IDinsight’s commitment to reducing power asymmetries

IDinsight is committed to reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs who are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work. 

We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships, and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team:

  1. IDinsight will have greater representation from the populations with whom we work and clients we serve.
  2. IDinsight will have greater representation from the countries in which we work.
  3. Across all countries in which we recruit, we will seek greater representation from historically excluded communities.
  4. IDinsight will foster an inclusive work culture that empowers a diverse team to do their best work.

IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people’s age, disability, gender, gender identity, national origin, race, religion or belief, or sexual orientation, or any other status protected by applicable law.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed