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Global People Operations, Systems & Operations Administrator

Location: Dakar, Senegal; Rabat, Morocco; Nairobi, Kenya; Lusaka, Zambia; Delhi, India, or Manila, Philippines

About IDinsight

We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to use data and evidence to help leaders combat poverty worldwide.

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact we:

  • Support clients’ use of data and evidence for routine and major decision-making.
  • Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
  • Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

Our diverse, growing team of roughly 250 outstanding colleagues operate in nearly two dozen countries around the world.  Learn more about our mission and values at www.IDinsight.org.  

About the Operations Administrator, Global People Operations role

Our Global Operations team is the fuel maintaining a uniquely dynamic and high-achieving multicultural, multi-continental team at the cutting edge of how evidence is used to improve global development programs. This team’s mandate is to attract top talent, create the best place to thrive at work, and build the systems to allow IDinsight teams to achieve social impact. 

Our team is currently looking for an Operations Administrator, Global People Operations. This role would be a great fit for someone who thrives working in a fast-paced, high-energy, get-it-done environment, and is excited to grow professionally alongside a high-performing team.

The Operations Administrator on the Global People Operations team will independently own and operate numerous key systems, procedures, and software that facilitate the functioning of our organization and projects of our client-facing teams. The Operations Administrator will be responsible for administering these systems efficiently and accurately on a regular schedule. As needed, and often in collaboration with stakeholders at all levels, the Operations Administrator will be charged with improving current functionality of these systems.

Responsibilities

Reporting to the Global People Operations Manager - Analytics, Systems, and Compensation and the Global People Operations Specialist - Employee Experience (both based in Nairobi, Kenya) and working with our Global and Regional Operations teams, the Operations Administrator, Global People Operations will be responsible for the following types of workstreams: 

Organizational Systems and Software

Lead the org-wide systems management and maintenance of all organization-wide systems and facilitate the technology needs of project teams and individual teammates. Specific programs include Google Suite, Microsoft Office, and software packages for statistics and data analysis.

Provide systems documentation, handle incident reports (cyber attack attempts) and implement data security measures.

Work with cross-functional teams to support organizational system and software implementation  such as roll outs of Management Information Systems (MIS) and Knowledge Management (KM) systems. The successful candidate will be expected to manage specific processes related to   administering team and project databases in Airtable, supporting team RAID requests, training teammates on Airtable functionality, supporting Finance teammates on rolling out  new Finance software, and more.

Talent Management 

Make IDinsight the best place to work in international development. Specific systems include performance reviews, promotion committees, internal data dashboards, and organizational performance and health checks.

People Operations and Office Operations

Manage and contribute to crucial work streams in people operations. Specific systems include our human resources information system (HRIS), global onboarding and people movement processes, global payroll, healthcare and benefits, and special projects and initiatives of the Regional Operations team.

Qualifications

We’re looking for an entrepreneurial, “get stuff done” teammate with 2-5 years of relevant experience. Desired qualifications include:

  • 1-3 years of professional experience in a people operations, systems administration, operations, or international development role;
  • Knowledge of and/or 1-2 years of experience in the implementation and management of  information technology and data security measures in line with popular compliance frameworks such as ISO 2700 & 27001;
  •  Knowledge of and/or experience with business and organizational productivity, human resources, and/or benefits administration software; experience with Microsoft Office and Google Suite is a must while experience with BambooHR, iCIMS, Slack, Airtable, Unit4  or other programs is preferred;
  • Detail- and execution- oriented, able to take a task from high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
  • Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams;
  • Strong communicator in multiple forms (written communications, public speaking, teamwork and upward management);
  • Strong desire for professional growth and development, with track record of openness to give and receive feedback;
  • Strong problem solving skills in handling system challenges;
  • People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates’ victories, concerns, and needs;
  • Strong ability to maintain integrity and confidentiality in complex situations;
  • Ability to handle sensitive information, data, and issues with mature and discreet professionalism;
  • Ability to work with international, cross-cultural, and diverse teams.

Professional development

Skill and career development are core to IDinsight's values and long-term impact strategy, and have been noted highlights of teammates’ experiences. IDinsighters receive significant mentorship from IDinsight leadership, support from talented peers, and are given considerable autonomy when ready. They maintain professional development plans and are given "stretch" opportunities designed to strengthen a variety of skills. Real-time feedback is embedded in our culture and formal structure enables maximum professional growth. Additionally, teammates have access to an annual professional development stipend that they are encouraged to utilize to explore their career interests and develop their skills.

Nuts & bolts

Location

This is a full-time employee position; location is flexible for IDinsight office locations in Dakar, Senegal; Rabat, Morocco; Nairobi, Kenya; Lusaka, Zambia; or Delhi, India. Please note IDinsight is not able to sponsor work authorization for this role. Successful candidates will not require IDinsight to sponsor their work authorization in the office in which they'll be based.

Start date

The start date of this position is August/September 2022, with preference for candidates that can start immediately. We expect a two-year minimum commitment, with regular professional development conversations and potential for a long-term career at IDinsight.

Work authorization

IDinsight is not able to sponsor work authorization for this role. Successful candidates will not require IDinsight to sponsor their work authorization in the office in which they'll be based.

Compensation

Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for, and competitive within the global development sector. We are especially proud of the people-focused benefits we offer including comprehensive international health insurance, including mental health coverage; paid vacation, sick, and parental leave; relocation benefits; a travel stipend; technology and work from home stipends; a professional development budget; and more.

Please note, as a non-profit, we are unable to provide compensation similar to leading private sector organizations. 

How to apply

Please click the "Apply for this job online" button at the top right. Applications are due 1 October 2022 but applications are rolling and considered as they are submitted. The application asks various questions in order for us to get to know you, and requires a CV and cover letter

Please ensure that your CV includes relevant professional and personal experience as well as details on academic qualifications. CVs can range from one to two pages. Please note, headshot photographs, parental details, birth dates, marital status and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically, and what has prepared you to succeed in the role you’re applying for. A customized cover letter is an important part of IDinsight’s recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing.

More information, including details on IDinsight’s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to careers@IDinsight.org

IDinsight’s commitment to reducing power asymmetries

IDinsight is committed to reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs who are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work. 

We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships, and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team:

  1. IDinsight will have greater representation from the populations with whom we work and clients we serve.
  2. IDinsight will have greater representation from the countries in which we work.
  3. Across all countries in which we recruit, we will seek greater representation from historically excluded communities.
  4. IDinsight will foster an inclusive work culture that empowers a diverse team to do their best work.

IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people’s age, disability, gender, gender identity, national origin, race, religion or belief, or sexual orientation, or any other status protected by applicable law.






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