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Manager, Operations Analytics

Location: New Delhi, India; Nairobi, Kenya; Lusaka, Zambia; Dakar, Senegal; or Rabat, Morocco

Please submit your application through our recruitment partner, Shortlist, using this link.

About IDinsight

We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to use data and evidence to help leaders combat poverty worldwide.

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact we:

  • Support clients’ use of data and evidence for routine and major decision-making.
  • Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
  • Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people’s age, disability, gender, gender identity, national origin, race, religion or belief, or sexual orientation, or any other status protected by applicable law.

Our diverse, growing team of 200+ outstanding colleagues operates in nearly two dozen countries around the world.  Learn more about our mission and values at www.IDinsight.org.  

About the Manager, Operations Analytics role

Our Global Operations team is the fuel for maintaining a uniquely dynamic and high-achieving multicultural, multi-continental team at the cutting edge of how evidence is used to improve global development programs. This team’s mandate is to attract top talent, create the best place to thrive at work, and build the systems to allow IDinsight teams to achieve social impact. 

Our team is currently looking for a Manager, Operations Analytics to support our Director of Global Operations. This role would be a great fit for someone who thrives working in a fast-paced, high-energy, get-it-done environment, and is excited to contribute to data-driven organizational management and people operations.

For an overview of past data-driven people ops systems our team has created—which the Manager, Operations Analytics will work to improve, among other organizational systems—please see this recent Stanford Social Innovation Review article by our outgoing COO, Rebecca Sharp.

Key Responsibilities

Reporting to and working closely with the Director of Global Operations based in Washington, D.C., as well as working with our Global and Regional Operations teams, the Manager, Operations Analytics’ responsibilities will include:

  • Operations Analytics
      • Lead strategic, financial, and operational analyses for the Operations teams, often in close collaboration with the COO and CFO, to support organizational decision-making;
      • Produce external and internal operations- or compensation-related deliverables—including dashboards, presentations, and communications—on behalf of IDinsight senior leaders and the Global Operations team;
      • Contribute to other data analytics work on the Global Operations team and with other teams at IDinsight (e.g., Finance, Impact Improvement).
  • Payroll and Compensation
      • Oversee all IDinsight compensation policies, salary structures, salary-setting processes, and payroll and taxation;
      • Supervise two India-based payroll administrators.
  • Systems Administration
      • Manage oversight of IDinsight internal software and other systems, and lead systems improvements, scoping of and negotiations with vendors, and onboarding and troubleshooting for teammates worldwide;
      • Supervise one India-based systems administrator.
  • Strategic Organizational Projects
      • Additional special projects as needed and determined by the Director of Global Operations, organizational needs outside the Global Operations team, and the skill set and interests of the candidate hired for this role;
      • Past projects include: org-wide project impact measurement and employee pulse surveys; internal data dashboard tracking all projects, employees, clients, funders etc.; annual organizational risk assessment in collaboration with the General Counsel and COO, and presented to the CEO and the IDinsight Board of Directors.

 

Required Qualifications

  • 2-5 years of professional experience in a highly analytical role, including but not limited to management or economic consulting, investment banking, or corporate finance;
  • Advanced ability in Excel and/or Google Sheets;
  • Demonstrated experience in data analysis, visualization, and dashboards;
  • Detail- and execution-oriented, able to take a task from high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
  • Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams;
  • Strong communicator in multiple fora (written communications, public speaking, teamwork and upward management).

Preferred Qualifications

  • Experience independently managing at least one direct report;
  • Knowledge of SQL, R, Stata, or other programming languages;
  • Experience or interest in international payroll, taxation, and compensation practices;
  • Experience in systems administration, software management, and data security and privacy;
  • Strong commitment to and/or knowledge of diversity, equity, and inclusion (DEI) principles, especially as they pertain to international development, HR, compensation, and recruiting;
  • Strong desire for professional growth and development, with track record of openness to give and receive feedback;
  • People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates’ victories, concerns, and needs;
  • Strong ability to maintain integrity and confidentiality in complex situations, and handle sensitive information, data, and issues with mature and discreet professionalism;
  • Ability to work with international, cross-cultural, and diverse teams.

Professional development

Skills and career development are core to IDinsight's values and long-term impact strategy, and have been noted highlights of teammates’ experiences. IDinsighters receive significant mentorship from IDinsight leadership, support from talented peers, and are given considerable autonomy when ready. They maintain professional development plans and are given "stretch" opportunities designed to strengthen a variety of skills. Real-time feedback is embedded in our culture and formal structure enables maximum professional growth. Additionally, teammates have access to an annual professional development stipend which they are encouraged to utilize to explore their career interests and develop their skills.

Nuts & bolts

Location

This position can be based in IDinsight’s offices in New Delhi, India; Nairobi, Kenya; Lusaka, Zambia; Dakar, Senegal; or Rabat, Morocco. Preference will be given to those who do not require IDinsight to sponsor work authorization; however, IDInsight will seek work permits where possible for exceptional candidates.

Start date

The start date of this position is immediate, with preference for candidates that can start as soon as possible. We expect a 2-year minimum commitment, with regular professional development conversations and potential for a long-term career at IDinsight.

Work authorization

IDinsight is able to sponsor employment visas in some countries; however, we will prioritize candidates who do not require IDinsight to sponsor work authorization. All candidates who are not currently located in our countries listed above will be expected to relocate to their office locations at the onset of their employment.

Compensation

Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for, and competitive within the global development sector. We are especially proud of the people-focused benefits we offer: comprehensive international health insurance, including mental health coverage; paid vacation, sick, and parental leave; travel stipends; technology and work from home stipends; professional development funds; and more.

Please note, as a non-profit, we are unable to provide compensation similar to leading private sector organizations. 

How to apply

Please apply through our recruitment partner, Shortlist, using this link. Applications submitted through our website will not be reviewed at this time.

Applications are rolling and considered as they are submitted. The application asks various questions in order for us to get to know you, and requires a CV and cover letter

Please ensure that your CV includes relevant professional and personal experience as well as details on academic qualifications. CVs can range from one to two pages. Please note, headshot photographs, parental details, birth dates, marital status, and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically, and what has prepared you to succeed in the role you’re applying for. A customized cover letter is an important part of IDinsight’s recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing.

More information, including details on IDinsight’s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to careers@IDinsight.org

IDinsight’s commitment to reducing power asymmetries

IDinsight is committed to reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs who are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work. 

We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships, and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team:

  1. IDinsight will have greater representation from the populations with whom we work and clients we serve.
  2. IDinsight will have greater representation from the countries in which we work.
  3. Across all countries in which we recruit, we will seek greater representation from historically excluded communities.
  4. IDinsight will foster an inclusive work culture that empowers a diverse team to do their best work.

IDinsight is an equal opportunity employer and strives to create a diverse and supportive workplace. 




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